Calendar - Event View

1. **EACH PERSON MUST HAVE A TICKET FOR ENTRY**
   
   Please remember to either print and bring your ticket(s) to the event or have them saved to your mobile phone for entry.
   
   Please note that each ticket has its own QR code which we will be scanning at the door. 
   **DO NOT TRY TO SCAN YOUR QR CODE WITH YOUR MOBILE PHONE FOR TESTING, WE HAVE SPECIAL SCANNERS/APPLICATIONS THAT WORK SPECIFICALLY WITH OUR TICKETS**
   
   
2. I PURCHASED A TICKET BUT NEVER RECEIVED MY TICKET, WHERE IS IT? 
   Please be sure to check your email - and junk mail folders - for your ticket details. All order confirmations are sent from Universe with the tickets also included in pdf format. 
   
   **ATTENTION SPONSORS (OR MULTIPLE TICKETS)**
   We ask that you kindly share this FAQ page and remind your guests to bring their tickets (we do not have a guest list for this event) -- EACH PERSON MUST HAVE A TICKET FOR ENTRY.
   
   All sponsor table tickets will be sent to the sponsor's designated "Table Captain" for distribution 2-weeks prior to the event. Please be sure to reach out to your Table Captain for your ticket first. 
   
   If you still cannot locate your ticket then please send an email to Adcraft Event Manager Cynthia Lee and Adcraft Marketing & Social Strategist, Avery Johnson,  for assistance no later than Wednesday, June 3rd.
   
   

3. I PURCHASED MULTIPLE TICKETS IN MY NAME, DO I NEED TO CHANGE THE NAME ON EACH TICKET TO MY GUEST NAME? IS IT POSSIBLE FOR ME TO EDIT THE NAME ON EACH TICKET?
   
   Each ticket has it's own QR code which we will be scanning at the door so there is no need to change each individual ticket out of the buyers name to your guest name - your guests will still be able to enter the event with a ticket in your name.
   
   However, if you prefer to change out the name on each ticket, YES, you can edit each individual ticket name at any time. To edit ticket info:
   
   LOG IN TO THE UNIVERSE TICKETING PLATFORM
   MOBILE DEVICE // Simply scroll past your ticket QR codes and you will see “Need to view your tickets,” click the “Confirm Your Account” blue button
   DESKTOP// Scroll down to the very bottom of the email to the very small “log in” text. Click “log in” and log into your Universe account
   
   You will be prompted to log in (or sign up if you haven’t logged in before – but be sure to use the same email used to purchase your tickets)
   
   ONCE YOU’RE LOGGED IN
   Once logged in, in the upper right corner select “My Tickets” from the drop-down menu
   On the “My Tickets” page you should see all the tickets you purchased – use the “More” button on the right to edit your guest information next to each individual ticket.
   
   NOTE: This does not automatically send your guest the ticket, it simply edits the information under your account. You will still have control to distribute the tickets.
   
   

Guests will enjoy passed appetizers during the pre and post reception.

This is a 21+ event. All guests must have a valid ID as you may be asked by the Gem Theatre staff to present it.